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Frequently Asked Questions

  • Where should I locate my garden building?

    Ideally your garden building should have a clear space at least 18″ wide on all sides. This ensures easy access for both installation and future maintenance. However, a reduced clearance on one or two sides is often possible. Always make allowance for any roof overhang when buildings are being installed in confined spaces.

    If your building is over 15sq/m and/or over 2.5m in height, there may be restrictions on location, speak to the sales team.

  • What type of base is suitable?

    We require a level solid base, either paving slabs, concrete, Drybase or timber decking upon which to install your building.

    All base work is the responsibility of the customer, as is the safe securing of the building once installed. Should you require advice regarding your base, please contact a showsite for general advice or details of recommended contractors in your area.

  • What access is required for delivery and installation of my garden buildings?

    Please allow as much room as possible around the building for our installers to work during installation, a minimum of 18″. If this is not possible, please contact your nearest showsite to discuss.

    Our installers will need a clear access to carry building sections from the delivery vehicle to your prepared base, with no height restrictions or tight/sharp corners to negotiate. Our installers cannot lift sections over fences more than 4′ in height or over buildings such as garages.

    If the only access is through the house, a straight run is required – many sections will not pass through standard doorways.
    Always make allowance for any roof overhang when buildings have to go into confined spaces.

    Please advise us in advance if there are any difficulties regarding access.

  • Does installation of my garden building include electrical installation?

    We can supply and install the internal cabling on lined and insulated buildings as part of our installation service, however a qualified electrician will be required to supply and install all fittings and to make the necessary connections to the mains supply.

  • What planning permission do I need?

    Planning permission is usually not needed for garden rooms as they fall under your permitted development rights. Most houses, even in conservation areas and areas of outstanding natural beauty, have permitted development rights. The only residences without permitted development rights are flats and listed buildings.

  • Can my complete garden building be moved to a different location at a later date?

    Whilst our garden buildings are temporary structures and are moveable. It is worth considering that the costs to move a building is chargeable to you and can equate to an amount that does not make moving the building viable.

  • Are your garden buildings warm enough to use in winter?

    Yes, they are warm enough to use throughout the year as they are all well insulated. We also offer the chance to add electric panel heaters or heat pumps to warm your building.

  • How long do garden buildings last?

    Well-designed and well-maintained garden buildings will last for many years making them a long-lasting investment. Our 10-year structural guarantee covers any building defects within this time, giving you peace of mind.

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